# Email or Code to Log In Didn't Arrive

Category: Access Data

URL: https://schmidt.empregare.com/en-us/ajuda/1532-email-or-code-to-log-in-didn-t-arrive

Updated: 2026-11-05

The email to create a new password and the code via WhatsApp or SMS usually arrive within a few minutes. If it hasn't arrived, check these points.

## The email didn't arrive

- Check the spam folder, junk mail, and the promotions and updates tabs.
- Check the email shown on the **Verify your email** screen (only part of the address appears). If it's not your current email, tap **I don't have access to this email**.
- Wait 60 seconds and tap **Resend email**. Use the link from the most recent email.
- The link is valid for 2 days and can only be used once.

## The code via WhatsApp or SMS didn't arrive

- The code is sent to the phone ending shown on the screen. If the number is no longer yours, tap **I don't have access to this number** and answer the questions about your registration.
- The code is sent first via WhatsApp and, if that fails, by SMS. Check both.
- Resend is available after 30 seconds. The code is valid for 10 minutes.
- If an error appears when sending the code, wait a few minutes and try again, or follow the questions.

## Request limits

To protect your account, there is a limit on requests and attempts. If the screen notifies you that you have reached the limit, try again later.

## Still haven't received it

Open a ticket on the [support page](https://schmidt.empregare.com/pt-br/suporte/novo) with your CPF, date of birth, and the email you want to use.